Privacy Policy

Contact details

Name: Carmen J. Counselling

E-mail address: carmenjcounselling@gmail.com

Telephone number: 07572089913

Privacy Policy completed 08.02.23

The type of personal information we collect

We currently collect and process the following information:

• Name

• Address

• Contact telephone number

• E-mail address

• GP name and contact telephone number

• Emergency contact name and telephone number

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Arrange, confirm, or cancel appointments.

• Make an enquiry about our services.

• Book an initial consultation.

We use the information that you have given us in order to:

• Contact you to arrange, confirm or cancel an appointment.

• Reply to an enquiry you have made about our services.

• Book an initial consultation.

• Know who to contact in the event of an emergency.

We never share this information with any other organisation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

We have a legitimate interest.

This is because I process your data in the ways you would reasonably expect, it is necessary to process it to achieve the result needed and to process it is in your interests since you have requested use of my services, and in mine to be able to deliver the service you require.

Your confidentiality is of upmost importance, and I will not disclose any information you provide to any third parties apart from the following:

• If I am required to disclose information as requested by a subpoena from a Court of Law

• For the prevention of certain crimes (this will be explained further during contracting before we start work together)

• Where safeguarding of vulnerable people deems this necessary

• If I feel you may cause serious harm to self or others

Also as part of my ethical conduct, I must take part in my own supervision, with a qualified Counselling Supervisor to ensure I am working with you to the best of my ability. During my Supervision sessions, I will discuss the work we do , but I will not disclose any information that would identify you.

How we store your personal information

Your information is securely stored.

All paperwork is stored in a locked cabinet at a secure location that only I Carmen Johnson will have access to.

Your telephone number and email address will be stored on my telephone that is password protected.

Your email address will be stored on my laptop that is password protected.

We keep your name and contact details and any payment details for 7 years.

We will then dispose your information by shredding paperwork. Once your therapy has finished I will destroy your emergency contact details and GP contact details form by shredding this, I will keep your contact name and number in my phone for 1 month and then delete if you wish for me to delete this sooner then please advise me to do so.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at carmenjcounselling@gmail.com, 07572089913, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at carmenjcounselling@gmail.com , 07572089913.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk